Emergency and Incident Handling Policy

1. Purpose

This policy establishes Hoodex's protocols for responding to safety emergencies, serious incidents, and critical events on the Platform. It applies to all Users — Workers and Employers — during and arising from Platform-facilitated engagements.

2. Types of Incidents Covered

• Personal Safety Emergencies: Physical assault, harassment, theft, injury.
• Criminal Incidents: Robbery, sexual assault, other criminal conduct.
• Medical Emergencies: Accident, injury, or sudden illness during a job.
• Platform Security Incidents: Data breach, cyberattack, system compromise.
• Regulatory Incidents: Government investigation, regulatory inquiry.

3. In-App SOS Mechanism

All Users have access to an in-app SOS button during active jobs. Activation triggers:

• Immediate alert to Hoodex's Trust & Safety team.
• Recording of location data at the time of activation.
• Initiation of incident response protocol.
• Option to auto-dial emergency services (112 / Police).

4. Incident Response Levels

Level	Category	Response Time	Actions
Level 1	Minor (complaint, dispute)	24 hours	In-app support, dispute resolution.
Level 2	Serious (physical harm, serious misconduct)	2 hours	Account suspension, law enforcement coordination, victim support.
Level 3	Critical (life-threatening, criminal, mass impact)	Immediate	Safety team on-call 24/7, emergency services coordinated, senior management notified.

5. Law Enforcement Cooperation

Hoodex is fully committed to cooperating with law enforcement. Upon receipt of a valid legal request (FIR, court order, police requisition, or government request), Hoodex will:

• Promptly share all relevant User data, location data, transaction records, and communications.
• Immediately suspend the relevant accounts pending investigation.
• Designate a liaison for law enforcement coordination.
• Preserve all relevant digital evidence in its original, unaltered form.

6. Hoodex's Liability Limitation in Incidents

7. Post-Incident Actions

• Incident records are maintained for a minimum of 7 years.
• Accounts implicated in serious incidents are reviewed and permanent actions taken as warranted.
• Hoodex may update safety features and policies based on incident learnings.

8. Emergency Contacts