Anti-Fraud Policy

1. Purpose

Hoodex is committed to maintaining a fraud-free Platform through proactive detection, prevention, and enforcement. This policy describes the types of fraud monitored, preventive measures, and consequences.

2. Types of Fraud Monitored

2.1 Identity Fraud

• Using stolen, forged, or AI-generated identity documents.
• Impersonating another person or creating accounts in another person's name.

2.2 Job Listing Fraud

• Fake job postings to harvest Worker data.
• Listings for illegal or dangerous activities.
• Non-payment of Workers after job completion.

2.3 Payment Fraud

• Chargeback fraud (disputing legitimate transactions).
• Using stolen payment instruments.
• Wallet manipulation or fake payment confirmations.

2.4 Ratings & Review Fraud

• Fake reviews, rating farms, or review exchanges.
• Retaliatory or coerced reviews.

2.5 Referral & Incentive Fraud

• Fake referrals to obtain incentives. Multi-account creation for incentive exploitation.

2.6 Location Fraud

• GPS spoofing to claim to be at a job location while not physically present. False check-ins or check-outs.

3. Fraud Prevention Measures

• Advanced AI and ML models continuously monitoring all Platform activity for fraud patterns.
• Document verification using third-party KYC providers with liveness detection.
• Real-time GPS verification and geofencing.
• Payment anomaly detection and chargeback monitoring.
• Device fingerprinting to detect multiple accounts on the same device.
• Behavioural analytics to detect unusual activity patterns.

4. Consequences of Fraud

• Immediate account suspension and permanent termination.
• Recovery of fraudulently obtained amounts from outstanding payouts.
• Reporting to law enforcement and financial regulators.
• Civil and criminal legal proceedings.
• Blacklisting of associated phone numbers, devices, and bank accounts.

5. Reporting Fraud

Report fraud immediately through the in-app 'Report Fraud' feature or by emailing support@hoodex.work. Reports are treated with confidentiality. False reports are themselves a violation of Platform policies.